If you are on Mac locate and delete the \Users\Shared\ZBrushData20XX folder. If you are on Windows locate and delete the \Users\Public\Public Documents\ZBrushData20XX folder.(It’s found in a Pixologic subfolder in your Program Files or Applications directory.) Locate and delete the ZBrush folder that is left behind.It involves removing some files manually.įollow these steps to perform a clean installation and get ZBrush activated: This is not the same thing as a regular uninstall/reinstall. If it does not, please try a full reinstall of ZBrush. On Windows it’s located in C:\Users\Public\Public Documents. Until then, there are multiple ways for you to resolve the issue.Ī) Use whatever tool your antivirus software has for designating the ZBrush.exe as being “safe” or “trusted.”ī) Delete or rename your ZBrushData2021 folder. This is something that will go away naturally over time as antivirus programs learn that ZBrush 2021.6 is indeed a safe application. We have learned that for most users this is caused by your antivirus software not recognizing the new ZBrush version as safe. (Note: This is different from the “missing dll” error that comes up for Windows 7 and 8.0 users.)
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